Café Sol Website Privacy Notice

This Privacy Statement explains how we collect, store, use and protect personal data about you when you access (the "Website"), shop with us in store, use our vending machines or otherwise provide your personal data to us including via our social media platforms.


When we talk about “Café Sol”, or “we,” “us,” or “our,” in this privacy statement, we are referring to the Cafe Sol Unlimited Company trading as Café Sol and our parent company Dunnes Stores Group.


The sections below outline what we use your information for, why we use it and what allows us to do so legally:

When you visit our website

When you use our website, we collect your personal information such as your name, address contact details, website account details, payment details, the time and date you access the website and the time and date of a purchase. We may also store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the website work as you expect it to (please see our Cookie Policy for more information).

What we do

Why we do it

Why we can do it (legally)

When you visit us in-store, use our vending machines or contact us directly

When you visit us in stores we might collect or use information such as your payment information, your image (in CCTV), details of accidents and incidents that unfortunately may occur, the time, date and location of purchases and any other information you give such as your address, name or contact details for home delivery services or other reasons. When you use our vending machines, we might collect or use information such as your payment information, the time, date, and location of purchases. When you contact us directly, for example through our Customer Service team or message us on social media, we collect basic personal information (name, contact details etc.) and we’ll record what you say to us if you contact us by email, phone, or our website.

What we do

Why we do it

Why we can do it (legally)

For marketing and customer insight purposes

We use your information for customer insight and marketing purposes. However, we will not use your personal data for marketing purposes without your prior consent.

What we do

Why we do it

Why we can do it (legally)

Other information collected

On occasion we may process personal data such as your name and contact details to address complaints or, in the unfortunate event that an accident occurs, details of accident and incidents, including CCTV footage and where applicable, health related information.

What we do

Why we do it

Why we can do it (legally)

Where we process information on the basis that it is important for us as a business to do it, we will consider your interests also. We will weigh up our business interests with your interests to ensure they are fairly balanced. You can contact us for further information on this.

How we secure your information We take great care to ensure the security of our websites and your personal information. To ensure that we keep your information secure we use technical security measures such as encryption, access controls, firewalls and logging. To take full advantage of all security features you should use an up-to-date browser. To further ensure your personal information is safe, please note, we will never ask a customer to confirm any debit or credit card details via email.



Our third party service providers who process your information on our behalf may transfer your information outside the European Economic Area (EEA). Where such transfers occur, it is our policy that: a) they do not occur without our prior written authority; and b) that an appropriate transfer agreement and safeguards are put in place to protect your information. If you would like to find out more about any such transfers, please contact [email protected].



You can exercise any of these rights by filling out a request in our Privacy Portal or by contacting our Privacy Manager in writing by email or post using the details outlined below. When you contact us to ask about your information, we may ask you to identify yourself. This is to help protect your information.

Our email is [email protected]

Our registered address is: Privacy Manager Dunnes Stores (Head Office) 46-50 South Great George's Street Dublin 2

If you wish to stop receiving marketing communications from us, you can opt out at any time by clicking the "opt-out" link at the bottom of any marketing communication from us or by contacting us by the email at: [email protected].

You also have a right to lodge a complaint with a supervisory authority. In Ireland this is the Data Protection Commission (DPC).

You can contact the DPC via their website:

If you are not a resident of Ireland you can find contact details for relevant supervisory authority for your country of residence here:


From time to time we may provide links to other sites. This privacy statement only covers our Website and any website that we own and control. It does not cover links to other sites nor information collected by parties that own and control those sites or their use of cookies when you visit another site.

Updates to this Notice

We will make changes to this notice from time to time, particularly when we change how we use your information, and change our technology.

You can always find an up to date version of this notice displayed in Store, or ask us for a copy. This notice was updated as of October 2023.